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8008711066 |
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![www.platinum-diamond.com]() |
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RETURNS AND REFUNDS
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Return Policy
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We take great pride in our reputation for quality and excellent value. It is our
promise of excellence in every facet of jewelry experience. If you are not completely
satisfied with your purchase, simply return it within 30 days for a no-hassle refund
or replacement. You need to fill the return form available online. Correctly personalized
items cannot be returned. Returned items must be received in their original packaging
and in perfect condition. All original paperwork and documents must also be included.
Returned items must be received in their original packaging, unused and in perfect
condition.
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Refund Policy
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We take great pride in our reputation for quality and excellent value. We are confident
that you will be absolutely thrilled with your jewelry from platinum-diamond.com,
but if you decide for any reason that it is not right for you, you can return it
to us within 30 days from the date of shipment for a no-hassle refund or replacement
(shipping charges are not refundable). You need to fill the return form online.
Correctly personalized items cannot be returned for a refund. All original paperwork
and documents must also be included along with the return authorization number.
Returned items must be received in their original packaging and in perfect condition.
Returned items without a Return Authorization Code will not be accepted.
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Return Authorisation
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First, you must call 1-800-871-1066 to receive your Return Authorization Code
. You can also fill the online form and get a return authorization code. Please
click RETURN FORM for the online return request form. Return requests
can be processed on our website. Returned items without a Return Authorization Code
as well will not be accepted. Any items received by us after 30 days will be returned
back to the sender. All original paperwork and documents must also be included.
Also for security reasons, please do not write "platinum-diamond.com" or any other
words that would identify the package as containing jewelry. Please send the package
to: SND, 2 W 46th Street #1011, New York, NY 10036.
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Refund Procedures
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Once we receive your return item (within 30 days of shipment date and received back
date) and verify the condition of your return item, we will issue a credit for your
full purchase price to the same account/credit/charge card you used to make the
original purchase excluding shipping and handling charges. A credit will be issued
as soon as we receive your return. Please allow up to two billing cycles for a refund
to appear on your credit card statement. Please call your credit card issuer to
verify credit posting. If you still do not see the credit, please call us at 800-871-1066.
Items received as a gift will be reimbursed by check issued within 30 days.
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I have received the tension set engagement ring, WOW, very stunning. Thanks a lot
for your help and direction in picking out a very beautiful diamond. Mike
Read More....
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Learn about the terminologies used in the diamond, gemstone, jewelry clothing and
accessories industry through our especially designed Jewelry.Click
here to learn more....
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Establishing & maintaining a long-term customer relationship through trust and
striving for complete customer satisfaction is our mission.
Click here to give your feedback....
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